Shipping policy

Shipping Policy

SteveN’at merchandise is made to order and fulfilled through our production partners. Because each item is produced specifically for your order, please allow time for both production and shipping.

Processing & Production

Most orders require production time before they are shipped. Production times may vary depending on the product, availability, and fulfillment provider.

Shipping & Delivery

Shipping times and costs are calculated based on your order and delivery location and will be displayed at checkout when applicable. Delivery estimates are estimates and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.

Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible at stevenat.pgh@gmail.com. Once an order has entered production or shipped, we may not be able to change the delivery address.

Lost or Damaged Orders

If your order arrives damaged, defective, or appears to be lost in transit, contact us at stevenat.pgh@gmail.com with your order number and details about the issue. We’ll review the situation and help determine the appropriate next steps.

Questions about your order? Contact us at stevenat.pgh@gmail.com.